1. Where are you located?

Gratonik is based in Western Australia

2. Do you ship internationally?

Not at the moment, but we will be looking at to expand our business when we can.

3. When will my order be dispatched?

Find our current dispatch timeframes here.

4. Can I cancel my order?

If you wish to cancel you order contact us as soon as possible! 

Please note it may take us 1 business day to respond to you and we cannot cancel your order if it has been shipped.  

5. What is your return policy?

Please see our Returns Policy to find out more about our 7-day Change of Mind Returns.

Please contact us if you have any further questions.

6. Do you allow exchanges?

We don’t offer exchanges as these can be tricky for customers and a business to manage especially during busy shopping periods, To complete an exchange, we advise you place a new order for the item you wish in exchange and return the change of mind item for a refund. Please note the cost of all change of mind returns are incurred by the customer.

7. Does your product come with a warranty?

We hope you love your new products from Gratonik just as much as we love curating them for you!

We understand, however, that sometimes things don’t go to plan. When this happens, here is our commitment to you.

• Our products are covered with a 3-months manufacturing policy from the date of purchase.
• This policy covers any recognised faults, defects in materials and workmanship.
• Enquiries displaying damage from misuse and neglect will be rejected.
• Enquiries displaying general wear and tear after 3 months will be rejected.
• Photo evidence of defective products will be required.
• If a product is deemed defective, we will offer to repair or replace the product.
• A manufacturing defect will make itself known within 3 months. If any issues arise outside of this period, the product may be declared general wear and tear.

Please note, each customer enquiry will be treated with care as an isolated case-by-case scenario.

To enquire about a product, please email sales@gratonik.com.au

Thank you for choosing Gratonik! We are committed to your satisfaction and stand by the quality of our manufacturing. If you have any questions or need assistance, please don’t hesitate to contact us.

8. Do you offer click and collect?

No, This service temporarily unavailable

9. What payment methods do you offer?

We accept the following payment types: Credit Card, Debit Card, PayPal, Afterpay

10. I have made a mistake on my order or the delivery address is incorrect?

If you realise you have made a mistake with your order or have provided the incorrect delivery address, please contact us as soon as possible before your order is shipped. Once an order has shipped addresses cannot be changed. Please note you will be responsible for any costs associated with returning incorrectly ordered items, or redelivering orders returned to us. 

11. Did we miss something or can we help you any further?

Please contact us: sales@gratonik.com.au